MARSHLAND CREDIT UNION

Position: 

Teller/Member Service Representative in on-site Call Center

Job Summary:
The Call Center Representative will serve as a liaison between the Credit Union's member and the Credit Union. They will provide account information by phone, as well as information on the full range of the Credit Union products and services. They will open accounts for members, resolve issues, and professionally handle the members' daily needs via telephone. 

Key Responsibilities:
- Provide excellent customer service by answering and addressing customer inquiries and concerns via phone, email or chat in a pleasant, professional, and efficient manner
- Identify and resolve customer issues related to products, services and accounts
- Educate customers on products and services and provide appropriate solutions
- Interpret and explain policies and processes
- Process customer transactions such as deposits, withdrawals, and transfers
- Ensure that customers’ accounts are appropriately managed and maintained
- Communicate with other departments to resolve customer issues
- Record all customer information accurately and efficiently in the database.
- Meet individual and team goals and objectives to ensure customer satisfaction, effective efficiency, and compliance with company policies.

Requirements:
The ideal candidate should possess the following qualifications:
- A minimum of a high school diploma
- Customer service skills
- Strong oral and written communication skills
- Basic numeracy and computer skills
- Detail-oriented and able to multi-task
- Positive attitude, patience, and self-motivation
- Ability to work under pressure and in a fast-paced environment
- Ability to work flexible hours
- Experience in the credit union and finance sector is an added advantage

Compensation:
The pay rate for the Call Center Representative is typically determined by the level of experience.

If you have a desire to work in a meaningful and rewarding role, consider applying for this exciting opportunity to start your career with Marshland Credit Union as a Call Center Representative.